Service & Support

1, Pre-sales
a) Customer Contact
b) Analysis Specialty
c) Advantage Explanation
d) Products training and good R&D team

2, In-sales
a) ERP place order at first time
b) Constant communication, and update order processing for customers timely
c) Specialty support and sincerity service
d) Establish long-term partnership

3, After-Sale
a) Quickly Respond
b) Timely Resolve
c) Satisfactory Investigation
d) Follow-up Service

Warranty Policy:

The “Warranty Period” will begin at the date of original product purchasing form us. We will repair or replace product covered under this warranty with components at our election or discretion. Advances in technology may lead to “better or advanced” products being selected for replacement.

This Warranty is further conditioned and will only apply to our products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This Warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, improper installation or bad mentation. This includes but is not limited to: improper wiring, installation under improper and nonapproved operating environments such as temperature, humidity or voltage conditions.

What is not covered under this limited warranty is defects of any kind caused or created by improper installation, damage caused during shipping to purchaser or beyond force majeure. We will not cover additional labor costs or warranty such labor associated with replacement products. This Warranty document represents the only express or implied Warranty-no other Warranties exist.